Refund policy

Return and Refund Policy

  Last updated: November 6, 2026

  We want you to love what you ordered from Ohio's Market. If you don't, here's how returns work.

  Returns

  Unused items in their original condition and packaging may be returned within 30 days of delivery. To start a
  return, contact us at hcpickers@gmail.com or (330) 679-4010 with your order number and the item you'd like to
  return. We'll reply with instructions and the return address.

  Return shipping is your responsibility unless the item arrived damaged or was not what you ordered. We recommend
  a tracked shipping method; we can't refund items that are lost on the way back to us.

  Items that can't be returned

  Seasonal and clearance items, food and candles that have been opened, and anything marked final sale cannot be
  returned. Antiques and vintage pieces are sold as-is and show their age; normal wear described or shown in the
  listing is not a defect.

  Damaged or wrong items

  If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos of
  the item and the packaging. We'll replace it or refund you in full, including shipping.

  Refunds

  Once we receive and inspect your return, we'll refund the item price to your original payment method within 5
  business days. Original shipping charges are not refunded unless the return is due to our error. Your bank or
  card issuer may take a few extra days to post the refund.

  Exchanges

  We don't process exchanges online. Return the item for a refund and place a new order for what you'd like
  instead.

  In-store returns

  Online orders may also be returned in person at Ohio's Market, 5916 County Road 168, Millersburg, OH 44654
  (Mon–Sat, 9 AM – 5 PM). Bring your order confirmation.

  Questions

  Email hcpickers@gmail.com or call (330) 679-4010.